> QUALITY ASSURANCE

QUALITY ASSURANCE

TCI is fully dedicated to ensuring quality best practices are implemented for our Virtual SYSCOM customers. To ensure the continuation of high quality performance from our team members, we will utilize guidelines provided in ANSI/ASQC Q9004-1-1994 "Guidelines for Managing Quality System Elements" tailored to professional support services including: identifying quality requirements, establishing and monitoring quality performance, identifying training needs, and controlling quality data. We maximize quality by providing performance objectives (i.e., cost, schedule, and technical requirements) for each SOW/PWS requirement. Our quality process is a progressive planning approach to develop standards implementing/monitoring quality including:

Effort - Identify requirements (tasks/deliverables) and constraints (cost and schedule); Conditions - Provide a description of the program goal(s) and objective(s); Resources - Determine organization team (experience/expertise) and information requisites; Limitations - Identify any restrictions or limits to perform the effort; Requirements - Specify standard or template to be used; Monitor - Define how, when, and where the effort will be inspected; and Evaluate - Detail how to assess the quality performance criteria